Frequently Answered Questions

If you don't see the answer to your question you can reach out to us here. If you are interested in a custom design, be sure to read through our custom design process carefully.

Yes, we would love to include a handwritten a note for you! Just let us know in at checkout what you want to say. 

No, the photos in Made-To-Order listings show examples of how it may look.  We work with Raw Gemstones and no two stones are exactly alike.  If you really like a specific photo, let us know when you check out and we can work with you to find the closest stone we have in our collection.

Yes! There are a few things to be aware of when wearing a raw stone piece of jewelry, however. Raw stones, while stunning for their natural beauty, have many points of cleavage (fissures) within the stones. When a stone is cut and faceted, it is done in part to enhance the beauty of the stone, but also to stabilize it by reducing or eliminating those cleavage points.

Here at Fox & Stone, we celebrate the natural beauty of raw stones knowing that over time they may change. Pieces can potentially chip or break and the stone could change as your life with the piece progresses. For us, this is part of the beauty of working with raw stones and we wear our own rings every day 24/7 happily embracing the changes life makes to them. 

However, if you are someone who does not want their stone to change, raw stones are not a good choice for you. If this you, please reach out and contact us because we also work with faceted stones, and would love to create something within our aesthetic that fits your needs. 

We do not offer plating services any longer, but you can take your piece to a local jeweler and they should be able to plate it or send it out for plating. If they ask how the piece was made, we can help you by identifying the fabrication technique. Please email us at hello@thefoxandstone.com.

If you just want a simple change like a different stone or a custom size, we will assess that on a case-by-case basis, but will likely be able to accommodate you. Just contact us before you order so we can talk through it.

YES! We absolutely love making engagement rings. Check out our custom design process here.

Many of our retired designs are unable to be recreated, but please contact us because we might be able to make something similar.

Be sure you measured correctly before ordering! We DO NOT resize any Opal or Turquoise rings because the likelihood of destroying the Opal or Turquoise is too high. We are able to size rings on a case by case basis so please reach out via email to see if we are able to accommodate your resizing.

For more information on sizing accurately- go HERE.

About Us

We are in the office varying hours Mon-Thur. We are not in the office at all on Fridays. Consultations are available on Tuesdays & Thursdays. If you are living outside the US, want to book a custom consultation, and cannot fit within these time perimeters, please contact usfor special accommodation.

No. We are an online-only store.

We are located in Washington State.