Q: I’ve ordered a Made-To-Order piece, will it look EXACTLY like the photo in the listing?
A: No, the photos in Made-To-Order listings show examples of how it may look. We work with Raw Gemstones and no two stones are exactly alike. If you really like a specific photo, let us know when you check out and we can work with you to find the closest stone we have in our collection.
Q: I’ve had one of your plated pieces for awhile now and I love it! But the plating is starting to wear off, can you re-plate it?
A: Yes, we can re-plate it for you! The fee for re-plating one of our pieces is $25+shipping. Just message us and we can work through that process with you! Another option is to check with your local jeweler. Just let them know it is a copper or silver electroformed piece that has been plated.
Q: I really like your current designs, but I want to change it just a little bit. Can I do that without going through a full custom build?
A: If you just want a simple change like a different stone or a custom size, I would be happy to accommodate you! Just message me before you order so we can talk through it.
Q: I want something really special since I'll be proposing soon. Do you make custom engagement rings or bridal jewelry?
A: YES! I absolutely love making engagement rings and we have just created a brand new custom design package that is made just for you!
Q: I found one of your older designs online. Can you still make it?
A: Yes, I can still make many of my old designs. Just message me and we’ll chat!
Q: I really love you Lady of Light set! But I want it in solid gold rather than silver and plated. Is that possible?
A: Absolutely! We can build you a Solid Gold cast Lady of Light set through our Custom Design Jewelry program!
Q: What if it doesn't fit?
A: Be sure you measured correctly before ordering! I DO NOT resize any of my Opal rings because the likelihood of destroying the Opal is too high. We can re-size other electroformed pieces but they must be taken apart and rebuilt from the ground up. I can resize most cast pieces so if you have any questions please message me and ask!
For more information on sizing accurately- go HERE.
Because electroforming isn't an exact science, I consider a 1/4 size variance as an acceptable range. If your ring is more than 1/4 size off the size you ordered, I will re-set/resize it for free.
If it is within 1/4 size of the size ordered, but you ordered the wrong size, it will have to be entirely remade and will cost 50% of the original retail price (excluding all discounts).
Q: Can my Electroformed ring be soldered together:
A: You cannot solder electroformed pieces for resizing or fusing together. Almost all of my electroformed pieces are plated and soldering would destroy the plating.
Q:What are your office hours?
A: My office hours are Monday through Friday from 9am to 5pm PST. If you are living outside the US, want to book a custom consultation, and cannot fit within these time perimeters please message us for special accommodation.
Q: Can I have a personalized note added if I'm shipping to someone for a gift?
A: Yes, I will happily hand-write a note for you! Just let me know in the Notes to Seller at checkout what you want to say.