I keep it simple: I will never share any of your information and only use it to fulfill the transaction.
I will only use your shipping, billing address, and contact information for:
- Communicating with you about your order
- Send info on sales and updates (if you signed up for the newsletter)
- Fulfilling your order
- For legal reasons (like paying taxes)
Our return policy applies to Ready-To-Ship and Made-To-Order items. This policy does not apply to pieces purchased through our Custom Jewelry Design process. I do not accept returns for any reason, but will offer, at my discretion, an exchange or store credit for non-custom pieces if contacted within 7 days of receiving an item. You must contact us and be given a Return Merchandise Authorization (RMA) number before returning an item. Forced returns will not be accepted and again no refunds will be given. If we agree to an exchange, you will be given the return address and an RMA number which must be included with the package. The item must be returned before credit is issued and must be in sell-able condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom Jewelry Design Process
The process starts by filling out the Exclusive Design Request form. This gives us some insight into what you are looking for before we have the Custom Consultation Call and we can prepare for it. During the call, we will cover:
- Your design ideas.
- Cost of the piece(s).
- Our policies (what you’re reading now).
- Any other questions you might have.
We will send out an invoice for the Non-Refundable Deposit within 24 hours of the call. Please pay this invoice within 48 hours unless we discussed a different plan during the Consultation. Once the Deposit has been paid, we will begin the Research, Stone Selection, and Design Drawings needed for your piece(s). Once a design has been selected, we will create the wax model (for cast pieces) or set the stones (for electroformed pieces) and send you photos and/or videos of the them for your final approval. Upon approval, the final build process will begin and you can expect shipment within our standard processing times (see below).
The Processing time (the time it takes to build the piece) is different depending on what you ordered:
- All Custom Designs are dependent on the Client’s design.
- All Made-To-Order electroformed items are 6-8 weeks for processing.
- All Read-To-Ship items will ship within 1-3 business days.
Shipping time is entirely dependent on what option you choose. Our standard shipping carrier is United States Postal Service (USPS). We offer standard USPS First Class all the way up to USPS Priority Mail Express (overnight) on all shipments within the USA. Options are similar for International orders but shipping times will vary depending on your local Customs Office. We can ship using other carriers if you prefer, just message us for options.
Customs and import taxes
Most counties, if not all of them, will charge Customs and/or import taxes on international shipments. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to holds place by your Customs Office. Please check with your local Customs Office for more information.