Q: I’ve ordered a Made-To-Order piece, will it look EXACTLY like the photo in the listing?
A: No, the photos in Made-To-Order listings show examples of how it may look. We work with Raw Gemstones and no two stones are exactly alike. If you really like a specific photo, let us know when you check out and we can work with you to find the closest stone we have in our collection.
Q: Can you tell me a little more about your plating process?
A: Of course!
To maintain the gold finish, if worn daily, a plated ring will need to be re-plated approximately every 6-12 months. It will not harm your ring to continue wearing it as the plating comes off, but you may see it change colors as this happens since the gold is becoming thin. We do not use any nickel in our plating so there is usually a flash plate of either Rhodium, Rose or Yellow Gold under the gold you have chosen to help the final Gold plating adhere better.
We do not do the plating in-house, but instead work with a well-established and respected plating company that only does plating and does it very well.
Q: I’ve had one of your plated pieces for awhile now and I love it! But the plating is starting to wear off, can you re-plate it?
A: Yes, we can re-plate it for you! Just message us and we can work through that process with you. Another option is to check with your local jeweler. Just let them know it is a silver electroformed piece that has been plated.
Q: I really like your current designs, but I want to change it just a little bit. Can I do that without going through a full custom build?
A: If you just want a simple change like a different stone or a custom size, we would be happy to accommodate you! Just contact us before you order so we can talk through it.
Q: I want something really special since I'll be proposing soon. Do you make custom engagement rings or bridal jewelry?
A: YES! We absolutely love making engagement rings. Check out our custom design process here.
